1. Transparency & Accuracy Policy

At Mark Us, we believe in “Facts Over Hope.”

• Honest Evaluation: We provide a realistic assessment of your visa chances based on your current profile. We will never encourage a client to apply if we believe the risk of rejection is excessively high without first advising on how to improve the profile.

• No False Promises: We do not have “internal links” or “guaranteed approvals.” Anyone promising a guaranteed visa is misleading you. Our service is to ensure your application is technically perfect and highly persuasive.

2. Document “Safe-Hands” Policy

Your personal documents are your identity, and we treat them with the highest security.

• Scan & Return: We operate on a strict No-Retention policy for original passports and sensitive documents. We scan what is needed and return the originals to you immediately.

• Data Encryption: Any digital copies of your bank statements, tax returns, or personal IDs are stored in secured, password-protected folders and are deleted 30 days after your case is concluded.

3. Communication & Turnaround Policy

Visa deadlines wait for no one. We commit to:

• 24-Hour Response: All client queries via WhatsApp, Email, or Phone will be acknowledged or answered within 24 business hours.

• Case Processing: Once a full document set is provided to us, your file will be prepared, reviewed by a senior consultant, and ready for submission within 3 to 5 working days.

4. Appointment Booking Policy

• VFS/Gerry’s Support: We assist in monitoring and securing appointment slots. However, since these slots are controlled by government-appointed third parties, we cannot be held responsible for the lack of availability or sudden cancellations by the visa centers.

• Fair Booking: We do not support the “hoarding” or “selling” of appointment slots. We book slots only for registered clients with complete documentation.

5. Ethical Standards & Anti-Fraud Policy

To maintain our reputation with global embassies, we have a Zero Tolerance policy for fraud.

• Verifiable Documents: We only process documents that are 100% authentic. If a client provides forged employment letters or altered bank statements, the service will be terminated immediately without a refund.

• Apostille Compliance: For 2026 Schengen/Portugal applications, we strictly enforce the Apostille requirement. We will not submit files that do not meet the latest MOFA attestation standards to avoid “Counter Rejections.”

6. Refund & Cancellation Policy

• Consultation Fees: Initial consultation fees are non-refundable but can be adjusted against your full service fee if you choose to proceed with us within 30 days.

• Service Fees: Once document preparation has begun, service fees are non-refundable.

• Visa Rejection: In the unfortunate event of a visa refusal, our service fee is not refunded, as it covers the professional labor and expertise provided during the application process.